How to Get Help: Telephone Helpline
Need Help? Call 877-995-5247
The Telephone Helpline is available 24 hours a day, 7 days a week, worldwide.
The phone number is the same inside the U.S. or via the Defense Switched Network (DSN): 877-995-5247. DSN users can dial U.S. toll-free numbers by simply dialing 94 + the 10-digit toll-free number. For those unable to call toll-free or DSN, call 202-540-5962.
Additionally, you can call the Safe Helpline for free, from anywhere in the world, by using Voice over IP (VoIP) technology from the Safe Helpline App.
How Can the Helpline Help Me?
The Telephone Helpline can assist you if you've recently experienced an assault or if it occured long ago. Safe Helpline staff will listen to your needs and concerns and discuss your long and short-term safety, resources, and options. Perhaps the most important, trained staff will be there to support you and let you know that you are not alone. If you would like to receive a follow-up call to ensure that you were able to connect with the resources provided during your initial call, our staff can discuss that option with you.
Talk one-on-one with a Safe Helpline staff member to access the following support services:
- Crisis intervention
- Emotional support
Referrals to both military and civilian resources in your area
- Sexual Assault Response Coordinator (SARC)/Victim Advocate (VA), Chaplain, Legal, Medical/Mental health care services, Veteran Suicide Prevention LIfeline, and local civilian sexual assault service providers
- Information on military reporting options (Restricted vs. Unrestricted)
- Information for family and friends of victims
What We Have Done to Make Safe Helpline Telephone Calls Safe?
We have taken many steps to ensure that the Safe Helpline Telephone Helpline is a safe, secure, confidential place for survivors to receive support.
- We don’t record phone calls.
- Telephone sessions are not recorded, transcribed, or stored by Safe Helpline at anytime.
- You are anonymous.
Our staff does not ask for personally identifiable information (PII) in the initial call. We do not need to know who you are to support you. However, if you choose to receive Follow-up Support Services we may ask for limited PII such as a phone number. This is an optional resource and is not required for our staff to support you. See our info paper for more information about Follow-up Support Services.
Can the Telephone Helpline Connect Me to Local Help?
Upon your request, the Safe Helpline staff can transfer you to the following resources:
- Your nearest Sexual Assault Response Coordinator (SARC)/Victim Advocate (VA)
- Your nearest civilian sexual assault service provider
- Military OneSource
The Safe Helpline staff can answer your questions to help you decide if any of these options are right for you. We will never transfer you unless you ask us to do so. We can also provide you with phone numbers to contact your installation or base SARC/VA, legal, medical, and spiritual resources. For more information on what these resources are visit the Responder FAQs page.
You can also search for these resources yourself.
Anyone impacted by seuxal assault, whether it happened to you or someone you care about, can find support through Safe Helpline. You can also visit safehelpline.org/online to receive support via a confidential online chat.
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