How to Get Help: Telephone Helpline

About The Telephone Helpline

In addition to providing help online, the Department of Defense (DoD) Safe Helpline is also available by phone.

The Telephone Helpline is available from anywhere, anytime — 24-hours-a-day, 7-days-a-week, worldwide:

The phone number is the same inside the U.S. or via the Defense Switched Network (DSN): 877-995-5247.

DSN users can dial U.S. toll-free numbers by simply dialing 94 + the 10-digit toll-free number.

For those unable to call toll-free or DSN, call 202-540-5962.

The Telephone Helpline provides confidential crisis intervention, support and information to members of the DoD community who have been sexually assaulted.

The Telephone Helpline Offers:

  • Crisis intervention
  • Emotional support
  • Referrals to both military and civilian resources in your area
  • Information on military reporting options (Restricted vs. Unrestricted)
  • Information for family and friends of victims

The Telephone Helpline can assist you if you’ve recently experienced an assault or if it occurred long ago. Safe Helpline staff will listen to your needs and concerns and discuss your long and short-term safety, resources and options. Perhaps most importantly, trained staff will be there to support you and let you know that you are not alone.

Can the Telephone Helpline Connect Me to Local Help?

Upon your request, the Safe Helpline staff can transfer you to the following resources:

  • Your nearest Sexual Assault Response Coordinator (SARC)
  • Your nearest sexual assault service provider
  • Military OneSource
  • The National Veteran’s Suicide Prevention Lifeline

The Safe Helpline staff can answer your questions to help you decide if any of these options are right for you. We will never transfer you unless you ask us to do so. We can also provide you with phone numbers to contact your installation or base SARC, legal, medical, and spiritual resources.

You can also search for these resources yourself.

What is a Sexual Assault Response Coordinator (SARC)?

SARCs ensure that victims of sexual assault within the department receive appropriate and responsive care. They serve as the single point of contact to coordinate sexual assault victim care. The term "Sexual Assault Response Coordinator (SARC)" is used throughout the department to facilitate communication and transparency regarding sexual assault response capability.

What is a Civilian Sexual Assault Service Provider?

There are more than 1,100 sexual assault service providers across the country that work with Rape, Abuse & Incest National Network (RAINN) and Safe Helpline to help victims of sexual assault in their communities.
 
All RAINN affiliates operate 24/7 crisis telephone hotlines. These affiliate centers generally offer a wide range of services, or can refer you to another local service provider, for the following:

  • Individual counseling
  • Group counseling/support groups
  • Legal/criminal justice system advocacy
  • Crime victim assistance advocacy
  • Community education
  • Professional education
  • Casework/practical assistance
  • Emergency shelter
  • Hospital accompaniment

To find out more about services at your local affiliate call 1.800.656.HOPE or search online.

 

Telephone Helpline Terms of Service

 

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