About Department of Defense (DoD) Safe Helpline

In support of the Department of Defense Sexual Assault Prevention and Response (SAPR) Programs, the DoD Safe Helpline is a groundbreaking crisis support service for members of the DoD community affected by sexual assault. Safe Helpline provides live, one-on-one specialized support and information, and is confidential, anonymous and secure. Safe Helpline services are available worldwide, 24/7 — providing victims with the help they need anytime, anywhere. Safe Helpline launched in February 2011 in order to support existing sexual assault prevention and response services. Aimed to provide crisis response, information, and to connect survivors to needed resources, while simultaneously building confidence in the reporting process. When survivors are ready, Safe Helpline staff will connect them to a Sexual Assault Response Coordinator (SARC) or Sexual Assault Prevention & Response (SAPR) Victim Advocate (VA).

Safe Helpline staff receive highly specialized training on topics including the neurobiology of trauma, working with survivors in the military, and the unique needs of male survivors.  Safe Helpline staff work closely with each Military Department SAPR office, as well as installation-based SARCs and SAPR VAs, to ensure that all SHL users receive the information, support, and care they need, when they are ready to receive it. 

All Safe Helpline staff members have been trained to answer questions relating to military-specific topics like Restricted and Unrestricted Reporting options and the role of military resources, like SARCs, legal, medical, chaplain, and law enforcement personnel and Safe Helpline services are owned by the DoD Sexual Assault Prevention and Response Office (SAPRO) and are operated through a contract by the Rape, Abuse & Incest National Network (RAINN), the nation’s largest anti-sexual violence organization. However, your information will remain confidential. RAINN will not share your name or any other personally identifying information with SAPRO or anyone within the DoD, unless required by law. To learn more, visit the Terms of Service Full Text of Agreements “How We May Share Information” section.

Safe Helpline provides help in five ways:

Online Helpline

Safe Helpline provides live, confidential, one-on-one help through a secure instant-messaging at SafeHelpline.org. 

Learn more about the Online Helpline.

Telephone Helpline

Safe Helpline also provides live, confidential, one-on-one help over the phone at 877-995-5247 (in the U.S. and worldwide via DSN). Through a warm handoff, Safe Helpline staff can also transfer calls directly to DoD and civilian resources.

Learn more about the Telephone Helpline.

Text for Info

Users can text their zip code or installation/base name to 55-247 (in the U.S.) or 202-470-5546 (outside the U.S.), and Safe Helpline will text back contact information for the resources requested.

*Message and data rates may apply.

To learn more about Text for Info.

Safe HelpRoom

Safe HelpRoom is a secure group chat service that allows sexual assault survivors in the military to connect with one another in a moderated and secure online environment, 24/7 at SafeHelpRoom.org.

Learn more about Safe HelpRoom.

Safe Helpline App

The free Safe Helpline App (for iOS or Android) allows sexual assault survivors in the military to create a personalized self-care plan and connect to resources from anywhere in the world. The App also contains self-care exercises and information, which can be accessed at anytime, even without an internet connection. The personalized plan will be stored only on the user's mobile device so it will remain completely confidential. 


Learn more about the Safe Helpline App.

Safe Helpline website

In addition to these services, the Safe Helpline website (SafeHelpline.org) also contains helpful information for survivors, loved ones, and fellow service members. Visitors to the site can access information about recovering  from and reporting a sexual assault. Safe Helpline also features a search function that allows visitors to easily locate both military and civilian local resources


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